UGOTRAVEL takes your privacy very seriously. Please be sure to read the following privacy statement carefully:

Once you visit the UGOTRAVEL website (www.ugotraveleurope.com) or use the services provided by UGOTRAVEL, you are considered to have accepted the policy regarding the collection, use, disclosure, and use of personal information about you or your representative as outlined in this statement (“this statement”). If you do not agree with the content of this statement, please immediately stop visiting this site and do not use UGOTRAVEL’s travel services.

In order to provide you with more accurate and targeted services, UGOTRAVEL may use the following methods to utilize the personal information you submit, and UGOTRAVEL will treat this information with a high degree of diligence.

In accordance with applicable regulations, the client, as well as other participants, may exercise the following rights over their personal data, within the conditions and limits set by the regulation:

• the right of access, rectification, opposition, and erasure;
• the right to restriction of processing, starting from May 25, 2018;
• the right to data portability, starting from May 25, 2018;
• the right for the client to define directives concerning the conservation, erasure, and communication of their personal data after their death.

These rights are exercised by sending an email to [email protected] accompanied by a copy of the client’s identification document.

Customers can also modify their data by logging into their customer account.

Finally, customers are informed that they may lodge a complaint with the competent supervisory authority (the Commission Nationale de l’Informatique et des Libertés (CNIL) in France).

Customer identification data is kept for the duration of the contractual relationship. Customer contact data (such as e-mail address) is kept for a period of three years from the end of the commercial relationship.

Data required to comply with a legal obligation is stored in accordance with the provisions in force (in particular those set out in the French Commercial Code, the French Civil Code and the French Consumer Code).

Information we have obtained from you

UGOTRAVEL collects your personal data (“Personal Information”) when you voluntarily choose services or provide information. The purpose of collecting information is to provide you with better services and products. Personal information includes:The categories of personal data collected by UGOTRAVEL are as follows:

• customer contact data,
• identification data of the customer(s), as well as of other participants whose data will have been communicated to it by the customer(s),
• customer bank details.
• Personal situations: profession, level of education, income status, marriage, family situation, etc.

The data collected by UGOTRAVEL is used by the appropriate departments of the latter, in its capacity as data controller, for the following purposes:

• as part of the processing, execution and follow-up of the customer’s order and in particular for the following purposes:
  • customer account creation and management
  • processing customer requests and reservations ;
  • follow-up of order execution ;

• for activities related to the operation of the services offered by UGO TRAVEL:
  • improving the services offered by UGOTRAVEL ;
  • customer relations and feedback ;
  • commercial solicitation by UGOTRAVEL for similar products or services;
  • detection and prosecution of fraudulent activities or breaches of security of the services provided by UGOTRAVEL ;
  • response to a legal communication request .

UGOTRAVEL may retain information on the user’s usage habits (related to travel) for better knowledge and service to users. This data will help us develop features, information and services that better meet users’ needs.

UGOTRAVEL may also collect specific technical information about the equipment you use in the form of cookies, in order to provide a better user experience and more convenient services. Information collected may include: IP address, operating system version, browser version, monitor resolution, recommended website, etc. You can take steps to disable the cookie option in your browser, although this may affect your use of this site.

If you do not want UGOTRAVEL to use cookies when you visit this site, you can disable cookies on the settings page. We only need to recognize that you have chosen to close the cookie when you select “Close Cookie” on your device. We will not store any other cookies the next time you visit our site. If you do not wish to receive cookies, you can also change your browser settings on your computer or other device that visits this site. If you do not change your browser settings when you visit this site, we will assume that you accept cookies from this site. Many browser features allow you to view and delete cookies, including cookies from this UGOTRAVEL site. Tips: If you do not receive cookies, you may not be able to visit this site properly.

You can consult wikipedia.org, www.allaboutcookies.org or www.aboutcookies.org to find out more about cookies, including which cookies are set on websites, how to manage and delete cookies, etc.

In addition, we use Google Analytics to compile aggregate data on website traffic and site interactions in order to increase the number of visits to our pages. If you do not want Google Analytics to collect data about your use of this website, you can install the Google Analytics deactivation browser plug-in. This plugin tells the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) running on the sites to disable the sending of data to Google Analytics. To install this plug-in so that your browser can block Google Analytics, visit the Google Analytics deactivation page.

• Disclosure of users’ personal information

The data collected by UGOTRAVEL is communicated to UGOTRAVEL’s service providers and partners under the following conditions:

• the data collected in connection with the processing of orders and the execution of booked services are transmitted to UGOTRAVEL’s partners with whom the bookings are made;
• Companies to which UGOTRAVEL has entrusted service provisions related to the services offered by UGOTRAVEL, such as credit card processing, provided that these companies are contractually obligated to protect all personal data transmitted to them in this context.

In the context of managing reservations made by clients, UGOTRAVEL may need to transmit personal data to partners with whom the reservations were made, who may be located outside the European Union. Only data whose transmission is necessary to ensure the consideration and proper management of said reservations will be transmitted in this context.

Data that is necessary to collect in order to use the service offered by UGOTRAVEL is marked with an asterisk.

The processing is carried out on the following legal bases:

• execution of a contract between the client and UGOTRAVEL;
• UGOTRAVEL’s legitimate interests aim to process reservations made by a client for other participants.
• UGOTRAVEL’s legitimate interests concern the use of data within the scope of activities related to the operation of services as described above.

We promise that we carry out specific protection for the confidentiality and security of your personal information, and that daily access to this personal information is limited to our staff who need to consult it for their work.

If you ask us to book customized travel services, featured activities, car rental, tickets, insurance, visas, etc., in order to provide such services, we will contact our suppliers such as guides, hotels, agents, car rental companies and provide them with your relevant personal information, such as name, contact phone number, etc.

We are committed to gaining and maintaining your trust in us. Therefore, we use technologies and other commercially reasonable measures to prevent your personal information from being lost, stolen, or tampered with. At the same time, you should be aware that we will not disclose your personal information to specific entities under the following circumstances, and we are not obliged to assume responsibility for such disclosures:

• Obtain your authorization in advance;
• In accordance with current French laws and regulations
• You agree to share your personal information with third parties.
• In order to provide you with products and services, we will communicate your information with third-party service providers or independent partners that we have authorized.
• In order to protect our legal rights or other conditions deemed necessary.

• User control of personal information

We believe you should have complete control over your personal information. You have the right to provide this personal information based on the principle of voluntariness when you register, and you can verify or modify your personal information at any time by logging into this website.

To protect users’ privacy, you will need to enter a user ID and a personal password to access or modify your personal information. Please note that all actions you take while logged in with your member account and password to access the UGOTRAVEL website are considered to be issued by you. You are responsible for the proper safekeeping of your user account and password. If you notice or suspect that your user account and password have been misused or stolen, you are responsible for promptly informing us.

• How we protect users’ personal information:

There is no method of transmission over the Internet, or electronic storage method, that is 100% secure. While we have taken the utmost precautions, there may still be risks where information could be stolen, unlawfully possessed, or abused, resulting in damages related to personal property, finances, and reputations for you and your family.

We will use reasonable technologies and privacy clauses for our employees, as well as security management systems, to protect the security and confidentiality of the information we store.

• External links

UGOTRAVEL will provide links to other websites that are not set up and monitored by us. Any person who activates these links signifies that they have left the UGOTRAVEL website and is obligated to assess the security of these third-party sites. Visitors are solely responsible for the risks associated with linking to other websites, such as damages or malfunctions resulting from launching such links, without assuming responsibility. Additionally, you may encounter “cookies” or other similar devices set by third parties on certain pages of our site. UGOTRAVEL does not control the use of “cookies” by third parties. UGOTRAVEL is not responsible for the cookies you establish as a result of browsing third-party sites.

• Other instructions

This privacy policy takes effect on January 1st, 2018.

UGOTRAVEL may modify and revise the terms of this statement periodically in accordance with current policies, laws, and regulations, as well as the needs of business operations, and inform users through an announcement on this site.

If you continue to use UGOTRAVEL’s services, you are considered to have accepted all revised terms of this statement. If you do not accept any of the revised terms of this statement, please immediately cease using all services provided by UGOTRAVEL..